Shipping policy
Overview
CrossHouse SG is committed to processing and dispatching your order promptly. Please read the following carefully before placing your order.
Order Processing
Orders are typically processed and dispatched within 10 business days of payment confirmation. Processing times may vary during peak periods or in the event of high demand.
Shipping Methods & Delivery Times
All orders are dispatched via trusted express carriers. The carrier is selected based on your destination to ensure the most reliable service.
- Singapore & Domestic: Typically 3–5 business days after dispatch
- International: Typically 7–15 business days after dispatch
All delivery timeframes are estimates only and are not guaranteed.
Shipping Fees
Shipping fees vary depending on the item, destination, and order value. Applicable shipping charges will be calculated and displayed at checkout before payment is confirmed. Domestic and international orders are subject to different shipping rates.
Tracking
A tracking number will be provided via email once your order has been dispatched. Use the link provided to monitor your shipment in real time.
Customs & Duties
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the buyer. CrossHouse SG has no control over customs processing times or fees and is not liable for any delays resulting from customs clearance.
Liability Disclaimer
Once your order has been transferred to the carrier, title and risk of loss passes to you. CrossHouse SG is not liable for shipping delays, lost packages, or damages caused by the carrier, customs processing, or any circumstances outside our control. By completing a purchase, you acknowledge and accept these terms.
Questions
For any shipping-related enquiries, please reach out via our Contact page and we will do our best to assist you.